Customer Satisfaction Survey of a Virtual Assistant

November 14, 2011

by Justine Parsons

 

The administration of your online surveys, from drafting questions to selecting recipients through to analysing results is critical.

Whether you are surveying your customers, your staff, or prospects, you want to be confident that:

  1. Your survey asks the right questions and are easy to answer
  2. You are inviting the right people to participate
  3. Conducting the survey is efficient and trouble-free
  4. Reports will be clear and easy to understand
  5. You have learned all you can from your results

Using the services of a Virtual Assistant to administer your surveys will ensure all aspects of web survey administration including design, writing, programming, hosting, list management, data tabulations and reporting services are carried out on time and delivered in a format to enable your management team to make informed decisions.

Featured below is an example of a recent Customer Satisfaction Survey October 2011 for Your Virtual Assistant.  Subsequent to this survey I have made changes where the need has been identified and developed a strategy for implementation of my small business toolbox.

Customer Satisfaction Survey

Customer Satisfaction Survey

 

Customer Satisfaction Survey: October 2011

 

1.       Which services do you currently use?

Accounts

Administration

60%

Desktop Publishing

30%

Marketing

40%

Word Processing

40%

Secretarial

30%

Other: Social Media, Website Control

 

2.       How do you rate the following aspects of the services provided?

 

Very

Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Accounts

100%

0

0

0

0

Administration

100%

0

0

0

0

Desktop Publishing

100%

0

0

0

0

Marketing

100%

0

0

0

0

Word Processing

100%

0

0

0

0

Secretarial

100%

0

0

0

0

Comments: Outstanding

 

3.       Do you have any comments on how the service to you could be improved?

No, great service

No

Yes, move to Melbourne

No, good service which is fast and competent

 

 

4.       Have you ever looked up the range of services listed onsite?

Yes

50%

No

50%

 

5.       As the owner or manager of your business, what is your biggest challenge?

Time to work ‘on’ your business

50%

Time to work ‘in’ your business

Wide range of skills required

30%

Budget to allocate resources

50%

Staff resource

30%

Comments:  Availability of competent staff to be able to act independently

 

6.       Part of my future plans to improve my service to you is to create a ‘small business toolbox’, featuring service providers to assist small business.  Is this a resource you would be interested in?

Yes

66.7%

No

33.3%

Comments: 

·         Sounds like a good idea, often hard to find providers who assist small business

·         Potentially, depends what they do.  There are also good online resources such as elancer for some stuff.

 


 

7.       If you answered yes to the previous question, which of the following services would you be interested in?

Accountant

14%

Solicitor

Lawyer

SEO Consultant

14%

Web Designer

14%

Human Resources

14%

Marketing Consultant

43%

Insurance Consultant

Mentor/Coach

Comments :

·         Currently have a mentor but any of the above mentioned would be good.

·         None of the above as have my own contacts but maybe freelancers who can help out during busy times, so for me that would be copywriters and market research people as well as students.

 

8.       How likely is it that you would recommend my services to a colleague/friend?

Very likely

100%

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

Comments:  We always rave about your services and recommend you at any opportunity

 

9.       Do you have any suggestions as to how I could improve my service to you?

Comments: 

·         No

·         None at all, it has been an incredible journey to date and we would be ‘lost’ without your support

·         Consider an outside third party proofing service

·         No, I find the service and material provided excellent

·         No suggestions, am very happy.  You are prompt, professional and do a great job!

 

10.   Any final comments?

Comments: 

·         No

·         A huge thank you

·         Thanks for the work you do and the ease in which you communicate

 

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